FZRSupport: the FZROnline Archive

the worst customer service i have ever had in my life! made an order on the 5th, never got it. called they said they are waiting on a part. i was pissed that no one let me know what was going on, they said they would ship out ASAP, and they would let me know the tracking number... 3 days go by, still has not shipped, asked to speak to manager after holding for 2 fn hours!!!! nothign no call back or nothing, now i get an email telling me not only is it my fork seals it is also the wheel bearings! unreal! the lady i talked to waas all about making excuses how some people want their stuff fast others slow, WTF is that!!!! then she just talks over me every time i try to explain where i am coming from, they tell me there is shipping problems, chat problems and comunication problems... unreal just a horrible company to work with, never use them again

I have sent over 5 emails to them asking for an explaination as to why i was not informed, why a manger has not called me, why i have been lied to over and over... this is the response i get!

I am very sorry about this discrepancy in our inventory.

Billy Haughton
________________________________________
http://www.OldBikeBarn.com
Toll Free: 1 888-851-5559
Fax: 1-518-677-1112
The Source for Japanese Motorcycle Parts


this is after being promised that my parts where on the way!!!!!!

I ordered my throttle cables there. Best prices and fast shipping. I recieved the wrong push cable(they changed halfway through '92). They sent me a return USPS label and are sending me the correct cable.

I guess it's luck of the draw?

Looks like I got lucky.....


http://www.bbb.org/upstate-new-york/bus ... 194627609/

Dude, if you are ordering bearings why not get them local. There is a bearing house just south of Elk grove Village. There is a wiki post about them. AMAZING customer service, ships out next day or you can swing over and pick it up and their prices are unbeatable. A set of FZR front wheel bearings is like 7 bucks.

JRK5892 wrote:how some people want their stuff fast others slow

I've worked in retail most my life and I can tell you everyone wants it "yesterday".

ragedigital wrote:

JRK5892 wrote:how some people want their stuff fast others slow

I've worked in retail most my life and I can tell you everyone wants it "yesterday".

Yesterday? I want my shit a week ago monday.

i had problems with them too,i order wheel bearings and a front tire took almost 4 wks to get no one called or anything,i had to call and they told me they was waitng for my front tire,which i was under the impression they had it in stock according to the web page,so i wont buy from them anymore either i didnt expect it in 3 days ,maybe a week or 1 1/2 weeks ,but not 4 weeks,i was kinda ticked sorry just adding my 2 cents,lol